A clear way to ask what we hold, correct it, or request its deletion.
Make a privacy or deletion request
- Email digital@alfafusion.com with the subject “Lizzin privacy or deletion request.”
- Use the address associated with your inquiry or account, if available.
- Say whether you want access, a copy, correction, deletion or withdrawal of consent. A parent or guardian may act for their child.
- Share only enough information to identify the request. Do not include passwords, card details or unnecessary child information.
Sending a request does not immediately erase information. Our team may verify authority, explain any lawful exceptions and confirm the outcome. This website has no app accounts or automated deletion tool. Removing an app does not itself delete an account or cancel a store subscription.
Planned app retention schedule
Prelaunch standard for review. These periods come from Lizzin’s selected operating standard. Provider settings, deletion routines and backup controls must be implemented and verified before they become the app’s effective policy. They are not a claim that the current email and hosting providers already enforce these periods.
| Information | Planned maximum retention |
|---|---|
| Parent account | While active; planned active-system deletion within 30 days of a verified request. |
| Inactive free or expired account | 24 months without activity, with 30 days’ notice. Active paid and lifetime entitlements excluded. |
| Local bookmarks and playback | Until cleared on the device; device backup behavior must be verified. |
| Future approved child-linked sync | At most 12 months without use, or within 30 days of verified deletion or consent withdrawal, whichever is earlier. |
| Delivery logs and redacted diagnostics | 30 days. |
| Support correspondence | 12 months after the case closes. |
| Email updates profile | Until unsubscribe or 24 months without affirmative engagement. Stop marketing on unsubscribe; delete active profile within 30 days. |
| Unconfirmed email signup | 7 days once automated signup is implemented. |
| Unfinished parental consent | 14 days; no child data collected while pending. |
| Minimal consent evidence | While processing is enabled, plus 12 months after withdrawal or closure. |
| Privacy-request and incident records | 24 months after closure; minimal evidence only. |
| Unsubscribe suppression record | Only the minimal record needed to honor opt-out while the list operates. |
| Backups | Expire within 60 days after active-system deletion; deleted records excluded from restored use. |
| Necessary accounting records | The operating standard specifies five years under applicable Philippine rules, subject to the correct record category and lawful exceptions. No full listening histories retained for accounting. |
Planned request handling
The operating standard targets acknowledgement within 3 business days and completion of ordinary requests within 30 calendar days, subject to applicable deadlines and proportionate verification. Any lawful exception or permitted extension should be explained. Completion must be verified before it is confirmed to you.
Deletion and limited exceptions
The planned process removes account-linked data from active systems, revokes access and requests deletion from relevant providers. Necessary legal records are restricted and retained only as required. Backup copies expire separately. Deletion does not require you to cancel a subscription first; subscription cancellation remains a separate action in the purchasing app store.
Data management and protection
The launch standard requires a verified provider list, limited staff access, secure processing, minimal data collection, incident response and a review before any new use of family information. Actual providers, countries and safeguards will be disclosed in the effective app policy. Optional marketing is separate from support, membership and parental consent.
For current website processing, read our Privacy & Data Policy. For children’s information, read Parent & Child Privacy.